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Company: Marriott
Location: Hendersonville
Posted on: February 15, 2019

Job Description:

**Job Number** 190009YU **Job Category** Event Management **Location** Gaylord Opryland Resort & Convention Center, Nashville, Tennessee VIEW ON MAP **Brand** Gaylord Hotels **Schedule** Full-time **Relocation?** Yes **Position Type** Management **Start Your Journey With Us** Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a "consider it done" spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards. **JOB SUMMARY** Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. **CANDIDATE PROFILE** **Education and Experience** ? High school diploma or GED; experienced (1 - 2 years of experience) in the event management or related professional area. OR ? 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required. **CORE WORK ACTIVITIES** **Managing Event Logistics and Operations** ? Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy. ? Greets customer during the event phase and hands-off to the Event Operations team for the execution of details. ? Adheres to all standards, policies, and procedures. ? Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill. ? Manages group room blocks and meeting space for average to large-sized assigned groups. ? Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges\ and/or develop alternative solutions. ? Uses his/her judgment to integrate current trends in event management and event design. ? Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event). ? Participates in customer site inspections and assists with the sales process as necessary. ? Performs other duties as assigned to meet business needs. ? Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner's experience. **Ensuring and Providing Exceptional Customer Service** ? Delivers excellent customer service throughout the customer experience and encourages the same from other employees. ? Empowers employees to provide excellent customer service. ? Sets a positive example for guest relations. ? Coordinates and communicates event details both verbally and in writing to the customer and property operations. ? Makes presence known to customer at all times during this process. ? Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales. ? Follows up with customer post-event. ? Responds to and handles guest problems and complaints. ? Uses personal judgment and expertise to enhance the customer experience. ? Stays available to solve problems and/or suggest alternatives to previous arrangements. ? Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans. ? Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. ? Interacts with guests to obtain feedback on product quality and service levels. ? Ensures hourly employees understand expectations and parameters for event activities. **Leading Event Management Teams** ? Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback. ? Leads formal pre-event and post-event meetings for average to large-sized assigned groups. ? Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc). **Supporting and Coordinating with the Sales and Marketing Function** ? Assists in the sales process and revenue forecasting for customer groups. ? Up-sells products and services throughout the event process. ? Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups. **Conducting Human Resources Activities** ? Reviews comment cards and guest satisfaction results with employees. ? Observes service behaviors of employees and provides feedback to individuals and/or managers. ? Assists in the development and implementation of corrective action plans. ? Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution. ? Works with the property staff and customers to address operational challenges associated with his/her group. ? Performs other duties as assigned to meet business needs. **MANAGEMENT COMPTENCIES** **Leadership** ? **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace. ? **Communication** - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods. ? **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action. ? **Professional Demeanor** - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. **Managing Execution** ? **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals. ? **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required. ? **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed. **Building Relationships** ? **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships. ? **Customer Relationships** - Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company's service standards. ? **Global Mindset** - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential. **Generating Talent and Organizational Capability** ? **Organizational Capability** - Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit. ? **Talent Management** - Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives. **Learning and Applying Professional Expertise** ? **Applied Learning** - Seeks and makes the most of learning opportunities to improve performance of self and/or others. ? **Business Acumen** - Understands and utilizes business information to manage everyday operations. ? **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct. o **Event Planning** - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems. o **Event Services** - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring. ? **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities. o **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.). o **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues. o **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences. o **Reading Comprehension** - Demonstrates understanding of written sentences and paragraphs in work-related documents. o **Writing** - Communicates effectively in writing as appropriate for the needs of the audience. _Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws._

Keywords: Marriott, Hendersonville , Mgr-Events, Other , Hendersonville, Tennessee

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