Zendesk Call Center
Company: Insight Global
Location: Nashville
Posted on: May 6, 2024
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Job Description:
Job Description
---- Enter data into a system accurately and efficiently
---- Escalate calls to the appropriate department or supervisor
when necessary
---- Log tickets for each call and follow up on the status
Be available to take calls and emails using Zendesk and respond
promptly
We are a company committed to creating diverse and inclusive
environments where people can bring their full, authentic selves to
work every day. We are an equal opportunity/affirmative action
employer that believes everyone matters. Qualified candidates will
receive consideration for employment regardless of their race,
color, ethnicity, religion, sex (including pregnancy), sexual
orientation, gender identity and expression, marital status,
national origin, ancestry, genetic factors, age, disability,
protected veteran status, military or uniformed service member
status, or any other status or characteristic protected by
applicable laws, regulations, and ordinances. If you need
assistance and/or a reasonable accommodation due to a disability
during the application or recruiting process, please send a request
to HR@insightglobal.com .
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To learn more about how we collect, keep, and process your private
information, please review Insight Global's Workforce Privacy
Policy: https://insightglobal.com/workforce-privacy-policy/ .
Skills and Requirements
---- Zendesk Phone Support experience (must be recent experience
and proficient)
---- 3+ years Data Entry experience or Call Center Experience
(multitasking - taking information over the phone and entering into
a system)
---- Bachelor's degree preferred or Highschool diploma + 3 year's
relevant work experience
---- Experience with reviewing documents/eligibility
information/claims experience
---- Excel experience
---- Active listening skills and great communication
---- Attention to detail and organizational skills
---- Reliable
Experience working in a remote or hybrid setting - self sufficient
- Experience with SharePoint
Human Services or government background null
We are a company committed to creating diverse and inclusive
environments where people can bring their full, authentic selves to
work every day. We are an equal employment opportunity/affirmative
action employer that believes everyone matters. Qualified
candidates will receive consideration for employment without regard
to race, color, ethnicity, religion,sex (including pregnancy),
sexual orientation, gender identity and expression, marital status,
national origin, ancestry, genetic factors, age, disability,
protected veteran status, military oruniformed service member
status, or any other status or characteristic protected by
applicable laws, regulations, andordinances. If you need assistance
and/or a reasonable accommodation due to a disability during the
application or the recruiting process, please send a request to
HR@insightglobal.com.
Keywords: Insight Global, Hendersonville , Zendesk Call Center, Other , Nashville, Tennessee
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