Customer Care Specialist II
Company: Capstar Bank
Location: Hendersonville
Posted on: May 5, 2022
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Job Description:
Job DescriptionJob Purpose: Delivers exceptional customer care
while performing a variety of financial transactions accurately and
efficiently. Addresses inquiries and maintains product and service
knowledge to make referrals and leverage cross-sell opportunities
to achieve financial center and bank growth objectives. Responsible
for adhering to policy and procedures to minimize loss and maintain
cash control of the bank's assets. Serves as a senior level
specialist and may assist in training or mentoring entry level
specialists. Job Responsibilities: 1.Provide exceptional service by
developing customer relationships, including prompt acknowledgement
of the customer, maintaining a friendly, courteous demeanor and
professional image, and ensuring customer satisfaction with each
transaction.2.Be responsive, knowledgeable, and timely with
correspondence and problem resolution. 3.Accurately and efficiently
complete customer transactions, including but not limited to,
cashing checks, processing deposits and withdrawals, savings
account transactions, change orders, processing transfers, loan
payments, redeeming bonds, cash advances, cashier's checks, debit
cards, stop payments, wire requests, address changes and account
maintenance. Also responsible for processing mail, night depository
and ATM transactions, as applicable.4.Follow applicable policies
and procedures, regulations, and security processes, completes
necessary documentation and maintains customer trust and
confidentiality.5.Maintain an extensive working knowledge of the
complete suite of products and services offered.6.Responsible for
balancing cash drawer and maintaining control and accounting of the
Bank's cash assets.7.Perform daily office responsibilities to
maintain efficient operation of the financial center, including but
not limited to: Bank Opening/Closing, Vault Opening/Closing, Cash
Shipments, Handling Cash Drawers, Safe Deposit Box
Opening/Closing.8.Responsible for achieving performance standards
for referrals and cross-sell of products and services to achieve
growth objectives.9.Maintain scheduling flexibility and effectively
partner with financial center colleagues and management.10.Operate
cash/bank technology systems.11.Participate in all applicable
training, including BSA/AML, Reg CC, and additional training as
required by the job function.Note: Incumbent may be asked to
perform other non-essential duties as assigned. Job Qualifications:
Describe the minimum qualifications needed to complete the job
responsibilities.EducationHigh School Diploma/GED
requiredExperienceCash handling and customer service/sales
experience in the financial services industry required. Must have
at least moderate computer skills.Licenses/Certifications
Management Activities: Check all that apply Interview, select and
train employees Set and adjust their rates of pay and hours of work
Direct the work of employees Appraise employees productivity and
efficiency for the purpose of recommending promotions or other
changes in status Handle employee complaints Discipline employees
Plan the work Determine the techniques to be used Apportion the
work among the employees Determine the type of materials, supplies,
machinery, equipment or tools to be used or merchandise to be
bought, stocked and sold Control the flow and distribution of
materials or merchandise and supplies Provide for the safety and
security of the employees or the property Plan and control the
budget Monitor or implement legal compliance measures Customarily
and regularly direct the work of at least 2 or more full-time
employees or their equivalent (1 full-time employee at 40 and 2
half-time employees at 20 hours each , are equivalent to 2
full-time employees). Authority to hire or fire other employees, or
makes suggestions and recommendations as to the hiring, firing ,
advancement, promotion or any other change of status of other
employees are given particular weight.
Discretion & Independent Judgment: Answer all questions and provide
multiple specific examples.QuestionAnswer (If yes, give multiple
examples)Does this position have authority to formulate, affect,
interpret, or implement management policies or operating practices?
Yes: Retail Operating proceduresDoes this position have authority
to commit the employer in matters that have significant financial
impact?NoDoes this position have authority to waive or deviate from
established policies and procedures without prior approval? NoDoes
this position have authority to negotiate and bind the company on
significant matters?NoIs this position involved in planning long or
short-term business objectives?No Does this position represent the
company in handling complaints, arbitrating disputes or resolving
grievances?NoDoes this position have authority to make an
independent choice, free from immediate direction or supervision or
make decisions or recommendations that may occasionally be
reviewed, revised or reversed?Yes: this position is required to
resolve customer issues as they occur. Physical Requirements:
Indicate requirements that are representative of those that must be
met to successfully perform the essential duties of this
job.Ability to speak and hear. Close and distance vision. Frequent
sitting with some walking and standing. Frequently lifts/carries up
to 5 lbs. Continual use of manual dexterity and gross motor skills
with frequent use of bi-manual dexterity and fine motor
skills.Additional physical and visual requirements (check all that
apply) Identify and distinguish colors Stand for long periods of
time Walk extended distances Lift/carry 6-25 lbs. Lift/carry 26-50
lbs. Lift/carry over 50 lbs. Reach hands and arms in any direction
Kneel and/or stoop repeatedly Other:
Working Conditions: Indicate the environmental aspects of the
job.Continually works in normal office conditions and in close
proximity to others.Additional working conditions (check all that
apply) Outdoor weather conditions Extreme cold (non-weather)
Extreme heat (non-weather) Wet or humid conditions Near moving or
mechanical parts On high precarious places With fumes or airborne
particles Near toxic or caustic chemicals Near risk of electrical
shock Near loud noises In areas of strong vibration Other:
Keywords: Capstar Bank, Hendersonville , Customer Care Specialist II, Other , Hendersonville, Tennessee
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