Solutions Consultant (MLO)
Company: PNC Financial Services Group
Posted on: July 14, 2021
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. As a Solutions Consultant
within PNC's Retail National Expansion organization, you will be
based in Hendersonville, TN. The Hendersonville Solution Center
Address will be: 207b Indian Lake Blvd, Hendersonville, TN
PNC’s Retail National Expansion combines digital and physical
elements to create a business ecosystem for the future. This
dynamic approach enables PNC to grow customers, deposits and share
of wallet broadly in our expanded PNC footprint. The model
positions PNC as a technology based, online-driven bank supported
by employees who are actively outreaching to grow our customer base
within the new market. As we further converge physical and
digital elements into one, we are well-positioned to "humanize the
digital experience" within our Solutions Centers, which are
designed for consultants to engage customers and demonstrate PNC's
digital banking technology.
- Builds the retail customer base through high quality,
proactive internal and external sales conversations. Creates
customer loyalty and grows customer share of wallet through a
differentiated customer experience.
- Engage in customer and/or prospect management activities.
Drives proactive sales conversations through outside interactions
at non-PNC locations with a defined sales process including,
identifying and independently acting upon sales opportunities to
build a strong pipeline of appointments to meet assigned sales
goals. Leverages ecosystem partnerships as well as community
centers of influence to acquire, expand and retain
- Facilitates problem resolution. Demonstrates commitment
to quality. Identifies trends negatively impacting customer
experience and escalates to the proper channels for root cause
- Creates customer loyalty and grows customer share of
wallet through a differentiated customer experience. Performs lobby
engagement activities to connect with customers, successfully
convert service to sales through internal interactions and position
PNC products to meet customer needs. Also engages in outbound sales
- Understands PNC capabilities and educates customers on
options for managing financial transactions by leveraging
technology, tools, and resources.
- Selling at non-PNC locations requires: Access to a
reliable vehicle transportation for travel to multiple work
locations on a daily basis; and the ability to lift and carry up to
25 pounds (inclusive of, but not limited to, marketing materials,
collateral and/or other promotional items as required).
PNC Employees take pride in our reputation and to continue
building upon that we expect our employees to be:
- Customer Focused - Knowledgeable of the values and
practices that align customer needs and satisfaction as primary
considerations in all business decisions and able to leverage that
information in creating customized customer solutions.
- Managing Risk - Assessing and effectively managing all
of the risks associated with their business objectives and
activities to ensure they adhere to and support PNC's Enterprise
Risk Management Framework.
Addressing Customer Needs – Knowledge of and ability to meet
customer needs by offering appropriate products in an appropriate
Conflict Management – Understanding of how to anticipate,
recognize, and deal effectively with existing or potential
conflicts at the individual, group, or situation level; ability to
apply this understanding appropriately to diverse situations.
Customer Acquisition – Knowledge of and ability to implement the
methods used to acquire new customer relationships.
Customer Experience Management. – Implements the strategies and
techniques used to ensure that customers have a positive experience
with the organization and its products and services at every touch
Customer Interaction – Knowledge of and ability to utilize
practices, tools, and techniques for communicating with a customer.
Digital Awareness – Shares, shows and supports clients on a variety
of technological digital and online tools and resources allowing
them to explore solutions to achieve their financial goals and
financial well-being through the PNC conversation.
Effective Communications – Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Managing Multiple Priorities – Ability to manage multiple
concurrent objectives, projects, groups, or activities, making
effective judgments as to prioritizing and time allocation.
Matrix Management – Ability to build and use effective working
relationships within own department and across department,
functional, and geographic reporting lines.
Problem Solving – Knowledge of approaches, tools, techniques for
recognizing, anticipating, and resolving organizational,
operational or process problems; ability to apply this knowledge
appropriately to diverse situations.
Prospecting. – Knowledge of prospecting principles, processes and
skills; ability to identify and engage potential customers in the
market. Build relationships and create opportunities. Plan,
strategize and target the right industries. Create value
propositions with impact.
Sales Closing and Agreements – Knowledge of and the ability to
close deals and reach final sales agreements.
Sales Proposals and Presentations – Knowledge of sales processes,
tools, and techniques; ability to prepare and present formal
recommendations for how the organization can meet the customer's
Roles at this level typically require an Associates or equivalent
degree as well as related experience or product knowledge to
accomplish primary duties. Typically requires 4+ years of related
business or functional experience. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered.
Additional Job Description
PNC offers employees a comprehensive range of benefits to help
meet your needs now and in the future. Depending on your
eligibility, options for full-time employees include
medical/prescription drug coverage (with a Health Savings Account
feature); dental and vision options; employee and spouse/child life
insurance; short- and long-term disability protection; maternity
and parental leave; paid holidays, vacation days and occasional
absence time; 401(k), pension and stock purchase plans; dependent
care reimbursement account; back-up child/elder care; adoption
assistance; educational assistance and a robust wellness program
with financial incentives. To learn more about these and other
programs, including benefits for part-time employees, visit
pncbenefits.com > New to PNC.
The PNC workplace is inclusive and supportive of
individual needs. If you have a physical or other impairment that
might require an accommodation, including technical assistance with
the PNC Careers website or submission process, please call
Option 4: Recruiting
contact us via email at
The Human Resources Service Center hours of
operation are Monday - Friday 9:00 AM to 5:00 PM
Equal Employment Opportunity
PNC provides equal employment opportunity to
qualified persons regardless of race, color, sex, religion,
national origin, age, sexual orientation, gender identity,
disability, veteran status, or other categories protected by
Refer to the California Consumer Privacy Act Privacy Notice
to gain understanding of how PNC may use or disclose your
personal information in our hiring practices.
Keywords: PNC Financial Services Group, Hendersonville , Solutions Consultant (MLO), Other , Hendersonville, Tennessee
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