Would you like to join Fortune 7 CVS Health supporting our
dynamic field training team?
As a Field Colleague Trainer (FCT) you are accountable for
training and delivering a standard learning curriculum and program
within assigned districts/regions which drives a consistent
learning experience, a best-in-class customer experience, and
builds colleague engagement.
You will teach and deliver select courses identified in the
training curriculum to build the colleagues' knowledge, skills and
abilities. You will make sure classroom is set up properly and
create an environment conducive to learning.
You will use evaluation tools to measure training effectiveness
and provides feedback to learners and managers. You will coach and
develop on-the-job (OTJ) coaches for select training programs to
help them become more effective at training colleagues. You will
also deliver on-the-job training to new pharmacy learners.
You will help maintain quality and effectiveness of the OJT
Coaches, ensuring the right number, right level of execution and
service, and ensure home stores are prepared appropriately to
support training. You will complete class-related tasks such as
certifying learner's completion of courses. You will support and
coordinate on-the-job training and other training mechanisms as
required of learners. You will utilize various computer systems to
setup training, track training completions, enter training data,
and process information.
Additional duties and responsibilities include:
- Following up with Coaches and home stores to monitor trainee
- Building positive relationships with Field Management, Pharmacy
Mangers, Store Managers, and OJT Coaches.
- Ensuring trainees feel welcome and supported at every stage of
their learning plan.
- Ensuring trainees are given the opportunity to complete their
- Mentoring and developing OJT Coaches.
- Working 32 hours in training and the remainder of the hours in
a technician capacity (as a Coach or in Pharmacy workflow)
i. You have at least 1+ year experience in a customer service,
training delivery or management role.
ii. You are a Nationally Certified Technician (CPhT via PTCB or
ExCPT)) or have the ability to become a nationally certified
technician within 6 weeks of hire.
iii. You have advanced verbal, written, and presentation
iv. You have strong coaching and feedback skills.
v. You are proficient in Microsoft Office - Word, PowerPoint,
vi. You have the ability to work a flexible schedule (nights and
weekends) and travel up to 75% of the time.
vii. You have the ability to work collaboratively to achieve
i. You have training certificates or licenses (training design
ii. You have 2+ years applicable work experience.
iii. You have a practicing knowledge of adult learning
principles and their application in the classroom and in course
iv. You have excellent organizational, time management and
problem solving skills for multi- demand and multi- priority
i. High school diploma or equivalent required
ii. Bachelor's Degree preferred
At CVS Health, we are joined in a common purpose: helping people
on their path to better health. We are working to transform health
care through innovations that make quality care more accessible,
easier to use, less expensive and patient-focused. Working together
and organizing around the individual, we are pioneering a new
approach to total health that puts people at the heart.
We strive to promote and sustain a culture of diversity,
inclusion and belonging every day. CVS Health is an equal
opportunity and affirmative action employer. We do not discriminate
in recruiting, hiring or promotion based on race, ethnicity,
sex/gender, sexual orientation, gender identity or expression, age,
disability or protected veteran status or on any other basis or
characteristic prohibited by applicable federal, state, or local
law. We proudly support and encourage people with military
experience (active, veterans, reservists and National Guard) as
well as military spouses to apply for CVS Health job