Xtend Healthcare LLC
During this time of recommended social distancing, Navient will
conduct telephone interviews only until it is safe and permissible
to invite candidates to our offices for personal interviews. We
look forward to receiving your application and appreciate your
flexibility and understanding.
***Xtend offers competitive benefits including;
Medical/Dental/Vision, Generous Paid Time Off/Paid Holidays/Monthly
Bonus Eligibility/Tuition Reimbursement/401k plan plus Employer
Xtend Healthcare, a Navient company, is nationally recognized as
the industry-leading provider of comprehensive revenue cycle
solutions to hospitals and health systems. Sustaining healthcare
revenue cycle improvement is our exclusive focus with experience in
all 50 states and more than 30 years of dedicated health revenue
cycle experience. We are committed to delivering solutions built
around the broad revenue cycle needs of our clients.
Xtend Healthcare focuses on both clinical and financial
interoperability to maximize collection of net revenue. Xtend
Healthcare provides an array of solutions for our customers
including full and partial revenue cycle outsourcing, third-party
insurance follow-up, self-pay, coding, CDI, and consulting
Xtend Healthcare is looking for an Insurance Specialist II who
will be responsible for review and resolution of outstanding
insurance balances on hospital or physician patient accounts. The
Insurance Specialist will be required to have flexibility to
learning and comprehending complex hospital systems and keen
analytical skills to evaluate appropriate next steps to bring aged
account receivables to resolution. They will be responsible to
ensure cash recovery goals are met and assigned hospital
receivables are appropriately addressed according to company,
client and federal guidelines.
1. Effectively manages assigned insurance receivables to achieve
business line expectations.
+ Meets productivity standards as outlined by business line.
+ Achieves a minimum of 85% work quality scoring and accuracy on
all accounts worked.
+ Completes timely follow-up on assigned accounts to ensure no
+ Meets monthly cash expectations as set out for assigned client
+ Ensures insurance accounts are resolved within 90 days of
+ Demonstrates the ability to prioritize work with some
oversight to meet outlined goals.
2. Perform account research and route accounts through
appropriate client workflows.
+ Ability to understand, navigate and perform research of
account within client host systems.
+ Exceptional understanding of patient accounting systems
allowing for ease of transition and learning of new systems as
needed by business line.
+ Clearly documents actions taken and next steps for account
resolution in patient accounting system.
+ Excellent working knowledge of Prism system and displays clear
understanding of claim updates, request workflow, and action step
entry into the system.
+ Appropriately makes request for documentation based on account
needs and compliance guidelines.
+ Ability to navigate billing system to perform basic claim
+ Clearly prepares appeals for payment to insurance company when
+ Ensure strong communication skills to convey intricate account
3. Ensure all accounts are worked within client standards and
+ Maintain high quality account handling per client
+ Work within federal, state regulations, department/division &
all Compliance Policies.
+ Maintain clear, concise and accurate documentation of all
attempts and/or contacts made and received for accounts in
accordance with company and client specifications.
4. Maintain continuing education, training in industry career
+ Maintain current knowledge of and comply with all federal and
state rules and regulations governing phone calls and collections
including HIPAA, FDCPA, Privacy Act, FCRA, etc.
+ Attend training sessions as directed by management.
+ Integrate information obtained through training sessions and
policy changes immediately into daily routine.
5. Other duties assigned by management.
+ High School Diploma or GED
+ 1 year of experience in a hospital healthcare receivables
environment (Additional equivalent education above the required
minimum may substitute for the level of education).
+ Excellent oral and written communication skills
+ Basic computer skills
+ Familiar with widely used patient accounting software
+ Organization, planning and prioritizing
+ Communication skills
+ Data management
+ Attention to detail and accuracy
+ Adaptability and flexibility
+ Possess excellent reading and writing skills
+ Strong Computer skills
+ Ability to communicate successfully with patients, hospitals,
insurance companies and Xtend Employees
+ Is able to work individually and as part of a team
+ Possess ability to concentrate for long periods of time
+ Proficient in numeracy skills
+ Pays close attention to detail
+ Must possess excellent grammar and spelling skills
+ Proficient in knowledge and use of email and internet
+ Possess above average knowledge of administrative
All offers of employment are contingent on standard background
checks. Navient and certain of its affiliated companies are
federal, state and/or local government contractors. Should this
position support a Federal Government contract, now or in the
future, the successful candidate will be subject to a background
check conducted by the U.S. Government to determine eligibility and
suitability for federal contract employment for public trust or
sensitive positions. Positions that support state and/or local
contracts also may require additional background checks to
determine eligibility and suitability.
EOE Race/Ethnicity/Sex/Disability/Protected Vet/Sexual
Orientation/Gender Identity. Navient Corporation and its
subsidiaries are not sponsored by or agencies of the United States
Navient is a drug free workplace.
Navient (Nasdaq: NAVI) is a leading provider of asset management
and business processing solutions for education, healthcare, and
government clients at the federal, state, and local levels.
We help our clients and millions of Americans achieve financial
success through our services and support.
Headquartered in Wilmington, Delaware, Navient also employs team
members in Indiana, western New York, northeastern Pennsylvania,
Tennessee, Texas, Virginia, Wisconsin, and other locations.
To view the Navient Benefit Brochure click here
EOE is The Law - click here for more information
Equal Opportunity Employer
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