K1 Support Analyst/Customer Service - BIG 4 ACCOUNTING FIRM!!
Location: Hermitage
Posted on: October 1, 2024
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Job Description:
AppleOne is recruiting for multiple Contractor's for a special
project. This position will provide front line phone support for
specialized tax queries. Effectively work independently with little
or no direct supervision. Minimum of two years of customer phone
support. Support in a banking/investment customer service preferred
or familiarity with common financial terminology. Excellent
customer service skills. Ability to deal with frustrated callers.
Experience in handling confidential information. Proven ability to
support internal or external business applications. Excellent
written, verbal, listening, analytical, and communications skills
required. Must be able to easily grasp and communicate complex
ideas. Highly organized with the ability to multi task. Expert
problem solver. Use call tracking tools to document content of call
along with using proprietary database to update and mail tax
packages. Use call tracking tool knowledge base to provide
resolutions to customers. Effectively uses knowledge gained through
use of knowledgebase and training to resolve issues. Proven track
record of being able to effectively troubleshoot and problem solve.
This includes being able to work independently to analyze the
situation, identify obstacles, obtain key pieces of information,
and apply knowledge gained to rectify situations and gain mutual
resolution. Previous success record in working on a team that has
collaboratively met team goals and achieved positive results.
Proven ability to learn new technologies while maintaining high
levels of performance in an ambiguous, high-pressure environment.
If this is a position for you, please apply today! Positions will
be filled quickly!
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Hendersonville , K1 Support Analyst/Customer Service - BIG 4 ACCOUNTING FIRM!!, IT / Software / Systems , Hermitage, Tennessee
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