Customer Service In Room Dining Agent

Company: Marriott
Location: Hendersonville
Posted on: February 6, 2020

Job Description:

Posting Date Feb 02, 2020

Job Number 20016066

Job Category Food and Beverage & Culinary

Location Gaylord Opryland Resort & Convention Center, 2800 Opryland Drive, Nashville, Tennessee, United States VIEW ON MAP

Brand Gaylord Hotels

Schedule Full-time

Position Type Non-Management/Hourly

Start Your Journey With Us

Gaylord Hotels is a multi-location hospitality brand guided by a single focus: extraordinary meetings and conventions. From guest rooms and meeting space, to entertainment and dining all in a self-contained environment, Gaylord Hotels makes meeting planning easy and provides attendees great networking opportunities. As a Gaylord Hotels STAR, you'll bring your warm smile, genuine excitement and a "consider it done" spirit to work. In return, you'll experience the rewards of growing your career among a team of professionals with a passion for excellence. Ready for a change? Take the initiative. Enjoy the Rewards.

Job Summary

Explore our very big world

We welcome you to join our global and diverse family. Whether you're new to hospitality or a seasoned professional, you can come to us knowing that you will always be appreciated for your natural talents. Your positive energy and people-pleasing mindset are an important part of why our guests stay with us again and again.

Rewards for work, benefits for life

You'll be supported in and out of the workplace through:

* Discounts on hotel rooms, gift shop items, food and beverage
* Learning and development opportunities
* Recognition programs
* Wellbeing programs
* Encouraging management
* Team-spirited colleagues

The impact you'll make

You know the finest details of our menu and can't wait to share your expertise with our guests. When they dine with us, your warm greeting, flawless table settings, and your friendly demeanor do not go unnoticed. No matter the day, you set out to provide each guest with a dining experience that will be remembered long after their stay.

What you'll be doing

* Welcome guests and promptly attend to tables
* Serve food and beverages to guests making recommendations if needed
* Share your menu knowledge to assist guests with questions and special requests
* Record transactions in the MICROS system correctly and timely
* Check-in with guests to assure satisfaction with each course and beverage
* Clean tables, complete closing duties and re-stock tableware and other supplies

What we're looking for

* Great conversational skills and teamwork-oriented
* Positive outlook and outgoing personality
* Previous serving experience is a big plus

This role requires the ability to move and lift up to 25 lbs. Standing, sitting or walking for extended periods of time and ensuring a professional appearance in a clean uniform are also required. Prior to employment, we'll ask you to complete safety training and certification.

Connect your passions with a rewarding opportunity

You're a food and beverage enthusiast who really enjoys making others feel at home. When you work with us, you'll get to entertain and meet people from all over the world as you build your experience. Join us and grow through opportunities to explore the business, opening yourself to various career options. No matter your path, we'll make sure you feel right at home.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott, Hendersonville , Customer Service In Room Dining Agent, Hospitality & Tourism , Hendersonville, Tennessee