Medical Case Specialist I
Company: QTC Management, Inc.
Location: Hendersonville
Posted on: May 22, 2023
Job Description:
Do you want to make a difference in the lives of America's
military service members? Are you looking for a change of pace,
with reasonable and flexible hours?
QTC is seeking qualified candidates for Medical Case Specialist
opportunities on our Veteran Affairs Operations team. You will
serve as the face of the organization through direct interactions
with military service members, delivering exceptional customer
service at all touch points.
Who is QTC Management, Inc.?
QTC is the nation's largest provider of disability and occupational
health examination services. We are PASSIONATE about our country's
veterans, UNITED as a team and INSPIRED to make a difference. To
provide high-quality, timely, and customer-focused medical
examination service solutions, we honor our core values of
integrity, innovation, agility, collaboration, inclusion and
commitment. We celebrate diverse thinking and welcome contributions
from all.
In this rewarding role, you will:
- Conducting high volume outbound calls to claimants to schedule
medical evaluation appointments, - follow ups and any other needs
in the scheduling process
- Delivers exceptional customer service at all customer touch
point
- Triage daily download of referrals and ensure appropriate
worksheets are assigned to corresponding conditions as identified
by the Veteran's Administration office
- Verify appropriate Current Procedural Terminology (CPT) and
CLIN codes are assigned to each case
- Obtain medical history for specific conditions
- Determine appropriate examinations, tests and specialists
required for each case
- Schedule appointments for examinees including follow-up
appointments and rescheduled appointments
- Ensure all examinees and providers receive necessary
documentation
You must have:
- 1 year of customer service background in a fast paced
environment - -
- High School Diploma / GED Required or 2 years of relevant
experience in lieu
- 1-3 months of medical assistant background or equivalent
medical terminology background
- Strong Communication/ Customer Service Skills
- Must be able to successfully pass National Agency Check with
Inquiries (NACI) background investigation
Preferred to have:
- Highly driven with the ability to learn quickly
- Computer Literacy - - Working with Dual Monitors and multiple
software's (Word, Outlook, Excel)
- Proven ability to plan and organize work load
- Ability to manage competing priorities in a fast paced work
environment
- Good follow through skills
- Must possess the ability and flexibility to work early morning,
evening, and/or weekend shifts
Typical Day:
- Hours will be Mon - Fri: 8:00am - 4:30pm
- Positions are located ONSITE at our Nashville office
location... -100 Centerview Drive, Nashville, TN 37214
Pay and Benefits
Starting pay is $17.00/per hour
Pay and benefits are fundamental to any career decision. That's why
we craft compensation packages that reflect the importance of the
work we do for our customers. Employment benefits include
competitive compensation, Health and Wellness programs, Income
Protection, Paid Leave and Retirement. More details are available
here... https://www.qtcm.com/careers/
Commitment to Diversity
QTC Management Inc. is a VEVRAA Federal contractor and an Equal
Opportunity Employer. The company has an ongoing commitment to
affirmative action and the creation of a workplace free of
discrimination, harassment and retaliation. The company recruits,
hires, trains, and promotes individuals in all job titles without
regard to race, color, creed, religion, ancestry, national origin,
age, sex, pregnancy, sexual orientation, gender identity, genetic
information, people with disabilities protected under law, and
protected veteran status.
*This job description supersedes all prior job descriptions and is
intended to describe the general content and essential requirements
for the position listed above. It is not to be construed as an
exhaustive statement of requirements, duties, and responsibilities.
Management reserves the right to add or change the duties of this
position as required at any time.
-
#CNTExperienceRequired
- Less than 1 year(s): Experience in healthcare, medical, or
insurance related industriesPreferred
- Direct healthcare experience in medical case management or
quality assurance to include the review of complex multi-focal
medical reports for quality, clarity, thoroughness and insightful
medical explanation
- Experience with electronic medical scheduling and case
management software EducationRequired
- High School Diploma or better
- GED or betterLicenses & CertificationsPreferred
- Medical Assistant
- Certified Medical Coder
- Certified Nursing AsstSkillsRequired
- Written Communication
- Verbal Communication
- Computer LiteracyPreferred
- Problem Solving
- Medical Documentation
- Customer Service
- Multi-line phone
- MS Office
- Medical Scheduling Software
- Medical Terminology
- Medical Data Entry
- Electronic Medical RecordsBehaviorsPreferred
- Enthusiastic: Shows intense and eager enjoyment and
interest
- Detail Oriented: Capable of carrying out a given task with all
details necessary to get the task done well
- Team Player: Works well as a member of a group
- Innovative: Consistently introduces new ideas and demonstrates
original thinkingMotivationsPreferred
- Work-Life Balance: Inspired to perform well by having ample
time to pursue work and interests outside of work
- Goal Completion: Inspired to perform well by the completion of
tasks
- Job Security: Inspired to perform well by the knowledge that
your job is safe
- Growth Opportunities: Inspired to perform well by the chance to
take on more responsibilityEqual Opportunity Employer/Protected
Veterans/Individuals with DisabilitiesThe contractor will not
discharge or in any other manner discriminate against employees or
applicants because they have inquired about, discussed, or
disclosed their own pay or the pay of another employee or
applicant. However, employees who have access to the compensation
information of other employees or applicants as a part of their
essential job functions cannot disclose the pay of other employees
or applicants to individuals who do not otherwise have access to
compensation information, unless the disclosure is (a) in response
to a formal complaint or charge, (b) in furtherance of an
investigation, proceeding, hearing, or action, including an
investigation conducted by the employer, or (c) consistent with the
contractor's legal duty to furnish information. 41 CFR
60-1.35(c)
Keywords: QTC Management, Inc., Hendersonville , Medical Case Specialist I, Healthcare , Hendersonville, Tennessee
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