National Accounts Operations Manager
Company: Servpro Industries, LLC
Location: Greenbrier
Posted on: April 17, 2024
Job Description:
What we offer
- Excellent health benefits plan, which includes medical, vision
and dental options
- 401(k) with company match
- Company profit sharing plan
- Generous paid time-off and paid holidays
- Paid parental leave
- Company-paid mental health benefit through Headspace
- 2 free on-site fitness rooms
- Employee Assistance Program
- Employee Resource Groups
- Personal and professional development program
Job Summary
The National Accounts Operations Manager manages all support
activity within the National Accounts Division including strategic
development, project management, reporting and communication. This
position oversees the coordination of key measurement reporting,
National Accounts meetings and division/department projects. This
position ensures the success and productivity of the Administrative
Team, the Continuing Education Program Manager, and the RFP
Coordinator by managing and supporting all daily activity.
You will
- National Accounts project management
- Consult and coordinate various teams for definition of
requests, requirements, prioritization, and implementation,
directed at National Accounts business initiatives and/or corporate
strategies.
- Provide expected timeline/resource estimates for each project,
coordinating with other team members and subject matter expert as
required.
- Provide regular status reports to National Account
Management.
- Schedule, facilitates, and documents regular project meetings
with the key stakeholders.
- National Accounts Reporting Management
- Develop and validate reporting to meet department and client
needs.
- Communicate results and progress to division
management.
- Ensure all staff members are prioritizing objectives, working
on priority initiatives and communicating with management.
- Oversee the preparation of the annual budget and monthly
updates to management.
- Development and adherence to key performance metrics.
- Meeting Management
- Ensure National Accounts Division completes required
communication - presentation, training and management
meetings.
- Ensure that the SERVPRO Brand is professionally represented at
external marketing meetings (i.e. PLRB, RIMS, and Advisory
Boards).
- Communicate the approved Divisional Plan to National Accounts
Team to ensure the team understands initiatives and goals for year
ahead.
- Communicate divisional progress and key measurements to
Executive Management.
- Program Bulletin Administration
- Develop internal standard operating procedures for program
bulletin implementation.
- Facilitate the division's bulletin approval and distribution
process.
- Maintain a method for tracking progress of program bulletin
process.
- Technology Support
- Act as a liaison for all department I.T. work
order/projects.
- Evaluate department systems and resources to ensure internal
and external users' needs and expectations are met.
- Financial and Human Resource Administration
- Ensure financial rules and policies are followed by the
National Accounts Division.
- Ensure company rules and policies are being followed by the
National Accounts.
- Manage the administrative processes of the Continuing Education
Program.
- Supervise Administrative Support Staff, RFP Coordinator, and
client-related systems.
- Personal Growth: As a team member of Servpro Industries, Inc.,
it is vital to continue to increase knowledge and education;
regular personal growth is vital to future performance, and
personal investment in a self-improvement plan is
encouraged.
- Organization: It is important to be organized in planning,
documentation and job duties; keep office work area and computer
files organized.
- Ownership of roles and responsibilities: For the SERVPRO team
to thrive, team members must take ownership of job
responsibilities; focused and engaged effort is fundamental in
successfully completing the job; identify ways to be more efficient
and effective.
- Communication and clarity: Responsible for communicating
honestly and clearly with team members; problem solving and
solution identification with Managers and Executives is encouraged
to improve performance.
You have
- Ability to read, write, and speak the English language to
communicate with employees, customers, suppliers, in person, on the
phone, and by written communications in a clear, straight-forward,
and professional manner.
- Three years of experience in operations or an administrative
role required.
- Two years of experience supervising a team or leadership
background preferred.
- Proven experience using Salesforce CRM.
- industry-related experience
- Microsoft Office suite experience, advanced proficiency in
Excel.
- Excellent problem-solving and decision-making
abilities.
- Strong Customer Service skills.
- Effective interpersonal and relationship-building
skills.
- Bachelor's Degree preferred, or an equivalent combination of
education and experience required.
- Travel as required up to 10%.
About SERVPRO
For more than 50 years, SERVPRO - has been a trusted leader in fire
and water cleanup and restoration services, mold mitigation,
construction, biohazard and pathogen remediation throughout the
United States and Canada. Our 2,200+ individually owned and
operated franchises are supported by our dedicated headquarters
team. We strive to cultivate a professional community that respects
and celebrates the things that make us unique, the things we share,
and the collaborative spirit we bring to the work we pursue
together.
SERVPRO is an equal opportunity employer. All applicants will be
considered for employment without attention to age, race, color,
religion, gender, sexual orientation, national origin, veteran or
disability status.
Keywords: Servpro Industries, LLC, Hendersonville , National Accounts Operations Manager, Executive , Greenbrier, Tennessee
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