Customer Account Negotiation Specialist
Company: Wesley Group
Location: Franklin
Posted on: March 21, 2026
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Job Description:
Title: Customer Account Negotiation Specialist Department:
Relationship Management Team Location: Franklin, TN (In-Office)
Schedule: Monday - Thursday 9:00 AM - 5:00 PM, Friday 9:00 AM -
3:00 PM Join a Culture Like No Other! Are you ready to be part of a
team that values collaboration, growth, and creating exceptional
experiences for clients? At Wesley Financial Group, we're more than
just a workplace - we're a community that thrives on innovation,
support, and making a difference. We're looking for a Customer
Account Negotiation Specialist to join our dynamic team. This role
is at the heart of our mission: helping clients navigate the
timeshare exit process to secure successful outcomes, all while
ensuring an unparalleled customer experience. Why You'll Love
Working Here: Comprehensive Benefits: Medical, Dental, and Vision
Insurance. Secure Your Future: 401K with a generous company match.
Time to Recharge: Generous PTO - start accruing from day one!
Balanced Schedule: Enjoy great work-life harmony with a friendly
Monday-Friday schedule. Celebrate & Connect: Participate in
engaging company-wide events, team-building activities, and
employee recognition programs. Onsite Perks: Access our fitness
center, relax in team lounge areas, or enjoy food trucks and
courtyard spaces. Growth & Coaching: Learn from industry
professionals committed to your success. Diverse & Inclusive: We
embrace what makes each team member unique! Your Role: Serve as the
main point of contact for clients, facilitating clear communication
and setting expectations Negotiate effectively with clients and
other contacts to achieve optimal outcomes Handle challenging
client situations with strong de-escalation skills Ensure timely
submission of clients for release with accurate documentation
Deliver exit packages promptly and with attention to detail Manage
a live call queue and team email inbox with responsiveness and
professionalism Maintain thorough, accurate client records in
Salesforce Manage both existing and new client files
collaboratively within the team Respond to emails, calls, and
client feedback within 24 hours Maintain consistent professional
communication via phone, email, and mail Key Skills and
Proficiencies: Proven negotiation and conflict resolution skills
Strong de-escalation and problem-solving abilities Results driven
and outcome focused Excellent written and verbal communication
skills Exceptional interpersonal skills and professionalism Ability
to work independently and within a team Strong time management and
multi-tasking abilities Flexibility and adaptability in a
fast-paced environment High attention to detail and accuracy
Ability to prioritize tasks and delegate when appropriate
Proficiency with Salesforce, Excel, Google Sheets, and Google
Workspace Prio r customer service experience is required minimum of
2 yrs Ready to Make a Difference? This is more than just a job -
it's your chance to be part of something meaningful, in a workplace
that values your unique talents and fosters your professional
growth. Apply now and discover what makes Wesley Financial Group
truly stand out. We can't wait to welcome you to the team! Please
remember to check both your inbox and spam folders for all
application and interview-related communications after you apply.
Location: Franklin, TN (In-Office) Schedule: Monday - Thursday 9:00
AM - 5:00 PM, Friday 9:00 AM - 3:00 PM Compensation details: 50000
Yearly Salary PI1fdfc695c06d-6398
Keywords: Wesley Group, Hendersonville , Customer Account Negotiation Specialist, Customer Service & Call Center , Franklin, Tennessee
