Company: Red Roof Inns, Inc.
Posted on: September 18, 2023
Job Title: Night Auditor -The Night Auditor is responsible for
maintaining positive guest interactions while consistently and
courteously responding to their needs, requests, necessary service
transactions and tasks. This position is critical to ensure quality
service to our guests and upholding hotel standards, while working
with members of the hotel team, maintaining room quality as well as
safety and security of the hotel. -Duties and Responsibilities
Welcome guests with friendly greeting and smile and perform all
guest related services. (i.e. wake up/courtesy calls; handle
concerns/complaints/requests; provide coffee/newspaper and location
information; keep lobby clean and orderly).
Handle reservation requests; check guests in/out; handle guest
accounting and cashier functions.
Make, change and monitor reservations; review and report rate
availability using the front desk computer system; update and
monitor room status, promote future sales.
Maintain confidentiality of guest information and pertinent hotel
Perform daily cash count; prepare bank deposit and review of audit
Complete reporting for daily occupancy/revenue, weekly inn
operations, expenditures ledger and update corporate memorandum
and/or operations manuals.
Communicate with Inn Management and other GSRs, as needed, about
problems, requests and/or concerns regarding guests or rooms.
Work with housekeeping to communicate checkouts, stay-overs,
sleepers, skips, rooms cleaned and rooms in need of
Cross train in all front desk shifts and other departments in the
hotel; Train new hires in front desk functions.
Night Audit shift requires daily reconciliation of transactions and
preparing audit package for hotel Management approval.
Comply with all OSHA standards.
Provide special services for guests upon request.
Assist in coordinating special events (i.e. holiday gatherings, bus
tours, on-site, etc.).
Performs other duties as assigned.Qualifications 1-2 years in a
previous customer service position preferred.
Basic office skills (i.e. math, cash handling, computer skills,
Must maintain a professional appearance in the provided uniform
with a consistently friendly attitude toward guests and staff.
Must be able to easily and frequently change from one task to
another while operating a computer and/or switchboard and work with
Basic English communication (verbal and written) skills are
May be required to work nights, weekends, and/or holidays. -Working
ConditionsBecause some hotels may be exterior corridor hotels, the
physical environment may require the employee to work both inside
and outside in heat/cold, wet/humid, and dry/arid conditions. The
position may come into contact with pets. The employee is required
to use personal protective equipment to prevent exposure to
hazardous chemicals/materials. Regularly scheduled hours may
include nights, weekends, and holidays. Schedules vary based on
business needs. -Physical RequirementsWhile performing the duties
of this job, the employee is regularly required to talk or hear.
The employee is frequently required to stand; walk; use hands to
finger, handle or feel; and reach with hands and arms. The employee
is occasionally required to sit, climb, balance, stoop, kneel,
crouch, or crawl. The employee must frequently lift or move up to
10 pounds and occasionally lift or move up to 50 pounds. Specific
vision abilities required by this job include close vision,
distance vision, color vision, peripheral vision, depth perception,
and the ability to adjust focus.Required qualifications:
- Legally authorized to work in the United StatesPreferred
- 17 years or older
- Able to comfortably lift 50 lbs
Keywords: Red Roof Inns, Inc., Hendersonville , Night Auditor, Accounting, Auditing , Goodlettsville, Tennessee
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